Support services

We’ll customize our support program to the way your business does business. Level 1, Level 2 and Level 3 support from service desk inquiries, to defect resolution and fixes, to scheduled enhancements, all can be tailored into your current support program. Global 24×7 is available if you need it. Our Application Support and Managed services include the following:

Application Support

  • Incident Management
  • Defect Management
  • Service Request Resolutions
  • Help Desk Support

  • User and Security Setup
  • Trouble Shooting
  • Workarounds
  • Guided Solutions
  • Ongoing Training
  • Application Enhancement

  • Ad Hoc Development
  • Custom Enhancements
  • Data Loads
  • Application Maintenance

  • Administration and Monitoring
  • Code / Object Migrations
  • Development of Patches
  • Performance Assessments
  • Product engineering  services Open source BI solutions